Frequently Asked Questions
Everything you need to know about bringing the warmth of Autumn Sonata Co. into your home.
What is the typical shipping timeline for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
Do you offer international shipping?
Currently, Autumn Sonata Co. ships to the United States and Canada. We are working on expanding our logistics to include international destinations in the near future.
What is your return policy for fragile items?
We offer a 30-day return policy for most items. If a fragile item arrives damaged, please take a photo and contact our support team within 48 hours of delivery to initiate a free replacement or full refund.
Are your textiles and linens sustainably sourced?
Yes, we prioritize ethical manufacturing. Our seasonal linens and throw blankets are crafted from organic cotton and recycled blends, ensuring comfort for your home and respect for the planet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm for larger furniture purchases.
Can I cancel or modify my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only guarantee cancellations or modifications within 2 hours of order placement. Please contact our support team immediately for assistance.